Gaming should be enjoyable — full stop. At my36, responsible gambling is not a legal disclaimer buried in fine print. It is a core operating principle that shapes everything from how we design our platform to how we respond when a player needs support. If you ever feel that gambling is becoming more than entertainment, help is always available.
my36 serves Malaysian players from Kuala Lumpur to Kota Kinabalu who enjoy online casino games and sports betting as a leisure activity. We want every session to be fun, and that means having the right safeguards in place before anyone ever needs them.
Set a daily, weekly, or monthly cap on how much you can deposit. Once the limit is reached, no further top-ups are accepted until the period resets. Limits take effect immediately when lowered; increases have a 24-hour cooling-off period.
Define a maximum net loss threshold for any given period. Once you hit that figure, betting is suspended for the remainder of the period regardless of your remaining balance. A practical firewall against chasing losses.
Configure in-session alerts that notify you at set intervals — 30 minutes, 1 hour, 2 hours — showing how long you have been playing and your net account movement for that session. A gentle nudge to stay in control.
Opt in to periodic pop-up summaries that appear during active play, showing elapsed session time, total wagered, total won, and net position. Reality checks help you make conscious decisions rather than playing on autopilot.
No additional sign-ups or third-party apps needed. These tools are built directly into your my36 account settings and can be activated at any time.
Access Account Settings → Responsible Gambling → Deposit Limits. Choose daily, weekly, or monthly. Enter your preferred MYR figure. Reductions apply instantly. Increases require 24 hours to take effect — a deliberate cooling-off safeguard built into the system.
Set a maximum net loss per day, week, or month in RM. When your net gaming loss reaches this threshold within the configured period, the Platform automatically suspends further wagering until the next period begins. Cannot be raised mid-period.
Configure a maximum session duration. When your session reaches the limit, the Platform displays a summary of your activity and prompts you to confirm whether you wish to continue or end the session. No automatic forced logout — the choice remains yours.
Set a per-bet or per-spin maximum wager limit to prevent placing stakes that fall outside your intended budget. Wager limits complement deposit and loss limits as an additional layer of session-level control for higher-intensity gaming products.
Need a short break without full self-exclusion? The Take a Break feature allows you to suspend your account for 24 hours, 48 hours, 1 week, or 1 month. During this period, login is disabled and no promotional communications are sent.
Self-exclusion is a formal, binding restriction on your account. Once activated, you cannot access your account, deposit funds, or receive promotional offers for the duration chosen. Contact our support team — it takes effect within 24 hours of request.
Self-exclusion is the most comprehensive responsible gambling tool my36 offers. It is appropriate for players who feel they cannot control their gambling activity through softer tools like deposit limits or breaks. A self-exclusion is a serious, binding request — please consider it carefully, because reinstatement requires a formal review process and a mandatory cooling-off period.
If you are seeking self-exclusion because gambling is causing you distress, we encourage you to also reach out to the support organisations listed further down this page. Professional counselling and helpline support are available to players across Malaysia at no cost.
my36 operates a strict 21-and-above age policy across all products and markets. Every new account is subject to KYC identity verification, which includes confirmation of date of birth against a valid identity document. Accounts found to belong to players under 21 are closed immediately, deposits refunded subject to fraud screening, and any winnings forfeited. If you are under 21, please leave this site.
If you suspect a minor has registered an account, please contact [email protected] immediately.
Problem gambling can affect anyone, regardless of income, background, or how long they've been playing. The signs are not always obvious — to yourself or those around you. Here are common indicators worth taking seriously.
Please use our self-exclusion or Take a Break tool, or reach out to our support team or one of the organisations listed below. Acknowledging the problem is the hardest step — and the most important one.
If you answer "yes" to several of the following questions, it may be worth speaking to a support professional. There is no judgement here — these questions exist solely to help you reflect honestly on your relationship with gambling.
The following organisations provide free, confidential support for individuals affected by problem gambling, whether you are a player or a family member concerned about a loved one.
Malaysia's national welfare and counselling helpline operated by the Ministry of Women, Family and Community Development. Available 24 hours, 7 days a week. Provides confidential counselling and referrals for a range of personal and family issues including problem gambling.
A non-profit organisation providing emotional support to people in distress, including those dealing with the financial and emotional consequences of problem gambling. Available 24/7 in Kuala Lumpur. Similar Befrienders branches operate in Penang and Johor Bahru.
GamCare is an internationally recognised charity providing support, information, and advice to anyone affected by problem gambling. Their online self-help resources and forums are accessible to Malaysian players seeking guidance in English, regardless of location.
A fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem and help others recover from compulsive gambling. Meetings are held in Kuala Lumpur, Petaling Jaya, Shah Alam, and other cities across Malaysia.
For individuals who require clinical or psychiatric assessment related to addictive behaviours, Hospital Bahagia and other government psychiatric hospitals across Malaysia offer professional assessment and treatment programmes.
Our support team is trained to assist players who express concern about their gambling behaviour. We can activate account restrictions, process self-exclusion requests, and provide referrals to professional support organisations. Reach us via Live Chat, WhatsApp, or Telegram at any time.
You are not alone. Problem gambling affects millions of people globally, including many in Malaysia. Reaching out for help is a sign of strength, not weakness. Whether you contact a helpline, a peer support group, or simply use the tools already available on your my36 account — taking one step is all it takes to start regaining control.
These are the operational commitments that guide every decision at my36 when it comes to player welfare and responsible gaming.
All accounts must complete KYC identity verification before withdrawals are processed. Date of birth is confirmed against official identity documents — MyKad, driver's licence, or passport — to enforce the 21+ age requirement without exception.
Our team monitors for behavioural indicators of problem gambling — rapid deposit escalation, extended sessions at unusual hours, and loss-chasing patterns. When concerning patterns are detected, we may reach out proactively to offer support tools and information.
my36 does not send promotional communications to self-excluded players, players on cooling-off periods, or players who have opted out of marketing. All promotions clearly state applicable wagering requirements, eligibility criteria, and responsible gambling reminders.
Every bonus and promotion on my36 is accompanied by clearly written terms in plain English — rollover requirements, expiry windows, and eligible games. No hidden conditions applied retrospectively. Players in Malaysia can make fully informed decisions before claiming any offer.
All customer support agents at my36 receive training on problem gambling recognition, responsible gambling tools, and the appropriate referral of at-risk players to professional support resources. Our team is equipped to respond with empathy and practical assistance.
Responsible gambling standards evolve, and so does my36's approach. We review our responsible gambling policies, tools, and training at least annually, incorporating feedback from player interactions and developments in industry best practice globally.
Gambling is best enjoyed as entertainment — a fun addition to a balanced life, not a financial strategy or an escape. If you play responsibly, my36 is here to provide a great experience. If you need help, we are here for that too.