Terms & Conditions

Welcome to my36. These Terms and Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("User", "Player", "you") and my36 ("Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://my36.cam (the "Platform"). By accessing the Platform, creating an account, depositing funds, participating in any game, or claiming any promotion, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not accept these Terms, you must immediately cease using the Platform. These Terms apply to all services offered by my36, including but not limited to: live casino games, sports betting, slots, lottery, arcade games, promotions, loyalty programmes, and all associated payment services.

These Terms should be read in conjunction with ourPrivacy Policy and our Responsible Gambling Policy, both of which form part of this Agreement by reference.

For the purposes of this Agreement, the following terms carry the meanings set out below:

To be eligible to register and maintain an Account with my36, you must satisfy all of the following conditions:

• You are at least 21 years of age at the time of registration and at all times while your Account remains active.
• You are a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You have the legal capacity to enter into a binding agreement under applicable law.
• Online gaming is not prohibited by the laws of your country or jurisdiction of residence.
• You are not acting as an agent, proxy, or representative for any third party.
• You are not a current employee, contractor, agent, or close family member of an employee or contractor of my36 or any of its affiliated software providers.
• You have not previously had an Account suspended or permanently closed by my36 for breach of these Terms.

my36 does not knowingly permit persons under the age of 21 to register or maintain an Account. If it is determined at any point that a Player was under 21 at the time of registration, the Account will be immediately closed, all Real Money deposits will be refunded (subject to fraud review), and any associated winings will be forfeited.

Each eligible person may register only one (1) Account on the Platform. The creation of multiple Accounts by the same individual — whether using different email addresses, phone numbers, payment methods, or identity documents — is strictly prohibited and constitutes grounds for immediate suspension of all associated Accounts and forfeiture of all Balances.

4.1 Registration Information

You are required to provide accurate, complete, and current information during registration, including your legal full name, date of birth, Malaysian mobile phone number, and a valid email address. You must update your Account information promptly if any details change. Providing false, misleading, or incomplete registration information is a material breach of these Terms.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. You must not share your credentials with any third party. my36 will not be liable for any losses arising from unauthorised Account access resulting from your failure to maintain adequate credential security.

If you suspect that your Account has been accessed by an unauthorised party, you must notify our support team immediately via live chat, WhatsApp, or email at [email protected].

4.3 KYC Verification

All Accounts are subject to KYC verification before withdrawals can be processed. KYC documents typically include a valid Malaysian identity document (MyKad, driver's licence, or passport), proof of current residential address (utility bill or bank statement dated within three months), and a live selfie holding the identity document. my36 reserves the right to request additional documentation at its reasonable discretion.

my36 accepts deposits in Malaysian Ringgit (MYR) via the following Supported Payment Methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency (Bitcoin and USDT). The minimum deposit amount is RM10. Maximum deposit limits vary by payment method and may be subject to daily, weekly, or monthly caps as published on the Platform.

• All deposits must originate from a payment method registered in your own name. Third-party deposits are not accepted.
• my36 does not charge fees for deposits, though your payment provider may apply their own transaction charges.
• Deposited funds are credited to your Account Balance upon successful confirmation from the payment provider. Processing times vary by method; Touch 'n Go eWallet and DuitNow/FPX transactions are typically instant.
• Deposits made in error (e.g., wrong amount or to an incorrect Account) must be reported to our support team immediately. my36 cannot guarantee recovery of funds deposited in error after they have been wagered.
• my36 reserves the right to reverse a deposit and return funds to the originating payment account if a transaction is flaged by our anti-fraud or anti-money-laundering systems.

Withdrawals of Real Money from your Account Balance are subject to the following conditions:

• Your Account must have passed full KYC verification before any withdrawal can be processed.
• The minimum withdrawal amount is RM50, unless otherwise stated for specific payment methods.
• Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible, to comply with anti-moneylaundering requirements.
• Verified Accounts in good standing typically receive withdrawals within 3 to 15 minutes of approval. Processing times may extend during periods of high volume or where additional verification is required.
• my36 reserves the right to request additional identity verification documentation before approving any withdrawal request.
• Bonus Funds and their associated winnings remain subject to applicable wagering requirements and are not withdrawable until those requirements are fully satisfied.
• Winings derived from wagers placed in excess of the maximum bet limit applicable during a bonus period may be voided at my36's discretion.

my36 is not responsible for delays caused by the receiving financial institution, including Maybank, CIMB, Public Bank, Hong Leong, or any other bank or e-wallet provider, once funds have been released by our payment processing system.

my36 offers various promotional offers including welcome bonuses, reload bonuses, cashback rewards, birthday bonuses, referal rewards, and VIP tier benefits. All bonuses and promotions are subject to the specific terms published alongside each offer, in addition to the general bonus conditions set out in this clause.

7.1 General Bonus Conditions

• Each promotion is available to eligible Players only. Eligibility criteria are defined per promotion and may include minimum deposit requirements, specified time windows, or VIP tier status.
• Bonuses are credited to the Bonus Balance and are separate from Real Money. They cannot be withdrawn directly; only winings derived from bonus wagering (and subject to rollover completion) are withdrawable.
• Unless otherwise specified, bonuses must be claimed within the stated claim window and rollover requirements completed within the stated expiry period. Unclaimed or expired bonuses are forfeited.
• The maximum bet per spin or per match when using Bonus Funds is RM250, unless a specific promotion states otherwise. Bets exceeding this limit during a bonus period may result in forfeiture of the bonus and associated winnings.

7.2 Abuse and Misuse

my36 reserves the right to void bonuses, cancel promotions, and close Accounts where it reasonably determines that promotional offers have been exploited, abused, or claimed fraudulently. This includes but is not limited to: creating multiple Accounts to claim the same bonus, coordinated wagering to meet rollover requirements without genuine play risk, or providing false information to qualify for a promotion.

All bets and wagers placed on the Platform are governed by the specific rules applicable to the relevant game or betting market. It is your responsibility to familiarise yourself with these rules before placing any bet. The following general conditions apply across all gaming products:

• All bets are placed voluntarily by the Player and are final once confirmed by the Platform system. Bets cannot be cancelled or reversed after confirmation except where expressly permitted by specific game rules.
• my36 reserves the right to void any bet placed on an event or outcome that was subject to a clear pricing error, data feed malfunction, or technical fault. Voided bets will be refunded to the Player's Real Money Balance.
• For sports betting, all markets are subject to the rules published for the relevant sport and competition. my36 follows recognised industry standards for settlement of sporting bets, including for EPL, Liga Super Malaysia, UEFA Champions League, UFC, and other covered events.
• Live in-play bets are accepted subject to the Platform's live feed data. In the event of a data feed failure during live betting, my36 reserves the right to suspend markets and void affected bets at its reasonable discretion.
• For live casino games, the result displayed by the live dealer stream is final. Connectivity issues on the Player's side do not entitle the Player to a refund of an already-committed wager.
• Minimum and maximum bet limits apply per game and per market and are displayed within each respective game interface.

my36 is committed to promoting responsible gambling and takes its obligations to Player wellbeing seriously. All registered Players have access to the following responsible gambling tools:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account from the account settings panel.
• Loss Limits: Define a maximum net loss threshold for a defined period, after which the Platform will prevent further wagering.
• Session Time Reminders: Configure alerts to notify you of time spent on the Platform during any single session.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the Platform by contacting support. During a self-exclusion period, you will not be able to access your Account or receive promotional communications.
• Reality Checks: Opt in to receive periodic notifications summarising your session activity and net account movement.

For further information on responsible gambling, please visit our dedicatedResponsible Gambling page. If you feel that gambling is negatively affecting your life or the lives of those around you, please seek assistance from support organisations.

The following actions are strictly prohibited on the Platform and constitute material breaches of these Terms:

• Registering more than one Account, whether in your own name or using another person's identity or details.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform, place bets, or exploit game mechanics.
• Engaging in any form of match-fixing, collusion with other players, or coordinated wagering intended to exploit odds pricing.
• Using the Platform for any form of money laundering, structuring of financial transactions, or other activities that violate applicable anti-money-laundering laws.
• Depositing funds derived from criminal activity or funds that are subject to a legal restraint or injunction.
• Exploiting software bugs, glitches, or pricing errors to obtain an unfair advantage. Any winings obtained through exploitation of a known error must be reported immediately and may be voided.
• Abusing bonuses, promotional offers, or the referal programme through fraudulent registrations, false documentation, or coordinated bonus-clearing activity.
• Harassing, threatening, or abusing my36 staff or other Players via any communication channel.
• Using the Platform if you are a self-excluded Player or if you are aware that you have a gambling problem that makes continued participation harmful.

Violation of any of the above may result in immediate Account suspension, permanent termination, forfeiture of Account Balance, and where appropriate, referal to relevant law enforcement or regulatory authorities.

All content on the my36 Platform — including but not limited to software, game assets, graphics, logos, text, icons, audio, video, and the overall design and layout — is the exclusive intellectual property of my36 or its licensed content providers and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming activities in accordance with these Terms. You may not: copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without my36's prior written consent.

The my36 name, logo, and all associated brand assets are registered or unregistered trademarks of my36. Unauthorised use of these marks is strictly prohibited.

To the fullest extent permitted by applicable law, my36, its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages arising from your use of the Platform, including loss of profits, loss of data, or loss of opportunity.
• Any interruption, suspension, or technical failure of the Platform or any third-party service (including payment gateways such as Touch 'n Go eWallet, DuitNow, or FPX) that causes you to be unable to place or manage bets.
• Any loss arising from your failure to maintain adequate Account security, including losses resulting from unauthorised Account access.
• Any loss or damage arising from your reliance on information or odds displayed on the Platform that contained a data feed error subsequently corrected.
• Any decision to restrict, suspend, or close your Account in good-faith exercise of my36's rights under these Terms.

Where liability cannot be excluded by law, my36's total liability to you for any claim arising from your use of the Platform shall not exceed the total value of deposits made by you to the Platform in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded.

my36 reserves the right to suspend, restrict, or permanently close any Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms, including the Prohibited Conduct provisions in Clause 10.
• Failure to complete KYC verification within the timeframe specified in a verification request.
• Reasonable suspicion of fraudulent activity, money laundering, or use of the Platform for illegal purposes.
• Receipt of a chargeback or payment dispute initiated by you or your payment provider without first contacting my36 support to resolve the matter.
• Direction from a regulatory or law enforcement authority.
• Request by you for Account closure or self-exclusion.

Upon Account closure, any Real Money Balance (excluding Bonus Funds and winings subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to completion of outstanding KYC obligations and fraud review. my36 reserves the right to withold funds from a closed Account for up to 180 days where financial investigation or legal process is ongoing.

13.1 Voluntary Account Closure

You may close your Account at any time by contacting our support team. If you are requesting closure due to gambling-related concerns, we strongly encourage you to consider a self-exclusion rather than a standard closure, as self-exclusion provides additional safeguards including prevention of re-registration. Visit our Responsible Gambling page for guidance.

my36 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will endeavour to provide notice by publishing a revised version of the Terms on the Platform and, where possible, notifying registered Players via email or in-Platform notification. The "Last updated" date at the top of this document will be revised accordingly.

Your continued use of the Platform after the publication of amended Terms constitutes your acceptance of the updated Terms. If you do not agree with any amendment, you must cease using the Platform and contact our support team to arrange Account closure.

These Terms shall be interpreted and governed in accordance with applicable law. In the event of a dispute arising from or relating to these Terms, your use of the Platform, or any transaction conducted thereon, the parties shall first attempt to resolve the matter through good-faith negotiation.

If a dispute cannot be resolved through negotiation within thirty (30) days, the matter shall be referred to binding arbitration. The language of arbitration proceedings shall be English.

Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a competent court where necessary to protect that party's rights or property pending resolution of the underlying dispute.

If you have questions, concerns, or complaints relating to these Terms and Conditions, or if you wish to request Account closure, exercise a self-exclusion, or raise a dispute, please contact our support team through any of the following channels: